Shipping & Returns

Capital Wholesale Florist, INC Shipping and Returns Policy

We ship to all U.S. states.

Shipping and Processing Fees Are Per Address

Merchandise usually ships via UPS ground. Shipping prices are determined by weight. Shipping is charged at the time you place your order.  Most in stock items ship within 1-2 business days. Please allow up to 5 days during peak seasons for wholesale orders to ship. If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail. 

Packages are shipped with tracking confirmation.  Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.

FREE SHIPPING

We are happy to offer free truck delivery service to business in Tennessee, Alabama, Kentucky and South Indiana that are within our truck transportation route. Delivery to these locations occurs bi-weekly. To determine if your business falls within our route please call us prior to placing your order. 

Claims:
All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will be happy to ship a replacement.   

To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.

We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.

Exchanges and Refunds:
We will gladly refund or exchange items shipped incorrectly, or items that are damaged in transit, if the item is returned in its original condition and packaging within 5 days of the date that it was received.  
 
Exchanges:
If you'd like to exchange an item, please contact us first to obtain an RMA #, which you must include with your return. Simply complete the Return Authorization Form that we send you via e-mail, and return the unused item to us with the form and original packing slip. We'll promptly send you your exchange once the original item is received.   
 
Returns:
If you need to return an item due to damage, please contact us first to obtain a return merchandise authorization number (RMA), which you must include with your package. Returns that are received without a return merchandise authorization number will not be processed and will be returned to the sender. Once an authorized return is received, a credit will be issued in the amount of the purchase, less any promotional discounts and/or shipping costs.

You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit.

Items that CANNOT be returned include; clearance items, perishable products (food items, chocolates, plants & flowers). All altered, personalized and/or custom orders and made-to-order items are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving/embroidery/style/color etc. as the original order. If there is a change in any specification differing from the original order, it will be charged as a new item.

Once we receive your return, we will credit your account. No cash refunds will be given.

Merchandise must be in its original package and in saleable condition and can be subject to a 20% restocking fee. Refused shipments will be subject to a 10% restocking fee and all freight charges.


Damaged Goods and Shortage Claims:
Claims for damaged goods, due to shipping, or shortage must be reported to Capital Wholesale Florist, INC within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim.  An RMA number must be obtained before returning to apital Wholesale Florist, INC.

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